Frequently Asked Questions (FAQ)

1. Order Tracking

The tracking number is sent to your email once the order has been shipped. You can also track your order by logging into your account or using the guest tracking form.

- If you have a registered account, log in to check your order status.
- If you ordered as a guest, use the guest form (you’ll need the order ID and the email address used to place the order).

2. Returns

You can return the product within 14 days of receiving it. Please contact us and we will send you a ParcelConnect return label.

You can return the package using the free return label included in the package. There are many locations in Ireland where you can drop off the package.

? Find your nearest ParcelConnect drop-off point

3. Complaints

You can submit a product complaint within 24 months of purchase. Please contact us and describe the issue. Providing the VIN number of your vehicle helps us process your request faster.

We will provide the necessary instructions and return label via email.

4. Product Compatibility

The most reliable method to confirm if a part fits your vehicle is by checking the OE number from the original part.

You can also use the search engine at the top of our page which consists of four steps: Brand → Model → Year → Engine.

For engine selection, it’s best to use:

• kW power output (found in your vehicle documents), or
• engine code (if available).

Once selected, a list of parts will be shown by category, such as braking system → brake pads.

You may also send us your VIN number or use the "Assistant" button in the bottom corner – it can help identify problems like "window not working".

5. Invoice / Proof of Purchase

The invoice is automatically sent to your email when the order is shipped. It comes from the address [email protected].

If you can’t find it, check your spam folder.

We can resend the invoice in PDF format – just contact us via the contact form.

6. Canceling an Order

If you want to cancel an order, please contact us as soon as possible using the contact form. If the order hasn’t been shipped yet, we can stop it in time.

7. Received the Wrong Product

If you received the wrong product, please return it using the provided return process. If you want to receive the correct part, please contact us for assistance. Then, place a new order with the correct part. Once we receive the returned item, we will refund the previous order.

❓ Didn't find your answer?

Please use the contact form below – we’re happy to help!